Frequently Asked Questions
How Do I Add Ringtones To My iPhone Or Android Phone?
iPhone Ringtone Installation:

To install ringtones on your iPhone, you will need to have a PC or Mac with iTunes installed.  You will need to authorize iTunes to recognize your iPhone as a "Trusted Device" for this to work.  Here are the steps to add Gurumin Ringtones to your iPhone.
  • Launch iTunes, and connect your phone to your computer. In iTunes, from the File menu, select "Add to Library…"
  • Locate your ringtone file. Find your ringtone file where you saved it. Select it, and click the Open button. The file will be added to your iTunes folder. Select your iPhone.
  • In the iTunes toolbar, click on the icon for your iPhone. This will enable you to sync your iPhone, adding your ringtone to the list of available choices.
  • Set up Tones. Click on the Tones button on the toolbar. This will let you set up your sync options for ringtones. Enable "Sync Tones" at the top of page by clicking the checkbox. At the same time, select "All tones" if you have multiple tones to add to the phone, or "Selected tones" if you just want to add specific tones. If you choose "Selected tones," you will see a list of your custom ringtones in the Tones field. Click to enable the tones you want to transfer to your phone. •When all is enabled, click the Sync button. Your tones will be transferred.
  • Set up your iPhone\'s ringtones. Using the steps outlined above, choose your default ringtone and/or custom ringtones as desired.


Android Ringtone Installation:

To install ringtones on your Android Phone, you will need to use a PC or Mac to access your phone\'s file system.  Here are the steps to add Gurumin Ringtones to your Android Phone:
  • Connect your device\'s memory to your computer. This can be done via USB, or using a microSD adapter to connect your microSD card to your computer. •If you connect your device via USB, you will need to mount your phone in order for the connection to work. To do this, open the notifications on your phone, touch the notification stating that your phone is connected. Choose the option to mount your device.
  • Drag and drop the ringtone file from your computer to the Ringtones folder on your device. Disconnect your device from your computer.
  • Go to Sound Settings on your phone. When on your home screen, press the menu/navigation hard key, and select Settings. From there, select Sound, and the menu titled Phone ringtone. Scroll through the list of ringtones until you find the one you want to use. If you don\'t see the ringtone you just added, turn off the phone first and it should appear when you turn it on since Android\'s service looks out for new files when the phone boots.


Heavy Fire: Afghanistan on Steam - Why does the Windows cursor appear instead of the in-game cursor?

In Windows 8, if you lock the computer (using the Windows Key+L) while the game is running, then unlock the computer to continue the game, the Windows cursor will appear in the game instead of the in-game cursor.  

To fix this while the game is running, press Alt+Tab to switch to another application, then press Alt+Tab to return to the game.  This will bring back the in-game cursor.  It is also possible to get the in-game cursor to return by quitting and re-starting the game.

Heavy Fire: Shattered Spear and Afghanistan on PC - I cannot get past the login screen at the beginning of the game

If you are trying to play a single player game, please verify that you do not have any USB game controllers, joysticks, or steering wheels attached to your system.  This should prevent the player-2 login screen from appearing.   You can only use mouse and keyboard for a single player game. 

Various PC Games - I installed the game, but it will not start on my PC.

Please check to be sure that your machine meets the min specs for the game.  Many times, the video card, or video chipset on user’s machines are below the min spec for the game.

This could also be a DirectX issue. Please follow this link to update DirectX.

http://www.microsoft.com/en-us/download/details.aspx?id=35 

If this does not solve your issue, please send your DxDiag file to Customerservice@mastiff-games.com, along with your question. Please do not forget to tell us which game you are trying to play, and what you see on the screen, including any error messages that may appear.

Here are the steps to get your DxDiag:

  • Press your Windows "Start" button normally found at the bottom left hand corner of the screen.
  • Select the "Run" option in the menu.
  • Type in "dxdiag" in the box and press "OK"
  • Wait for the small green bar at the bottom-center of the window to fill.  Once the green bar is full, select the "Save All Information" as a text (.txt) file.
  • Send us that text file.

Various PC Games - How do I play at a good speed on a very low spec machine?

On the "Options menu, turn all of the video options down to the lowest possible value:

  • Resolution: 640X480
  • Texture Filtering: Bilinear
  • Texture Detail: Low
  • Shadow Detail: Off
  • Depth Of Field: Off

If this makes the game playable, start turning up the options, one at a time until you find a setting that starts to make the game slow down again.

Various PC Games - The game does not install on my PC.

Please send your DxDiag file to Customerservice@mastiff-games.com, along with your question. Please do not forget to tell us which game you are trying to play, and what you see on screen, including any error messages that may appear. 

Here are the steps to get your DxDiag:

  • Press your Windows "Start" button normally found at the bottom left hand corner of the screen.
  • Select the "Run" option in the menu.
  • Type in "dxdiag" in the box and press "OK"
  • Wait for the small green bar at the bottom-center of the window to fill.  Once the green bar is full, Select the "Save All Information" as a text (.txt) file.
  • Send us that text file.

Various PC Games - Customer Service asked me to send the DxDiag file from my PC. How do I do that?

Here are the steps to get your DxDiag:

  • Press your Windows "Start" button normally found at the bottom left hand corner of the screen.
  • Select the "Run" option in the menu.
  • Type in "dxdiag" in the box and press "OK"
  • Wait for the small green bar at the bottom-center of the window to fill.  Once the green bar is full, Select the "Save All Information" as a text (.txt) file.
  • Send us that text file.

Heavy Fire: Afghanistan and Shattered Spear - The game forces me to play multi-player, but I do not want to!

If the game forces you to create multiple ID’s, you probably have multiple controllers connected to your system.

When you have more than one controller, the game thinks you want to play with a friend, and forces you to go to the 2nd player setup. 

The easiest way to fix this problem is to disconnect the 2nd controller before you start the game. 

In some games, the other way to do this is to get past the 2nd player setup using the 2nd controller, then go back to playing a single player game.

Heavy Fire: Afghanistan and Shattered Spear on PS3™ - Game gives me a black screen and won’t start.

We suspect that your PS3 is set to output 720p video, but your TV will not accept it for some reason. 

You should be able to go into the PS3 video settings and disable 720p resolution. Make sure the PS3 has 480i, 480p, and 1080i resolutions checked. This should solve the problem.

Heavy Fire: Afghanistan and Shattered Spear – The game shut down and the PS3™ gave me a system error code.

PlayStation error codes are explained in the Playstation Knowledge Center. Please enter the error code and follow instructions.

https://support.us.playstation.com/

Deer Drive DS - How do I change language from Spanish to English?

There is a setting that can be changed when the game is first turned on. Simply select the American flag and it should display in English.

This can also be changed from the main menu (top screen displays logo, bottom screen displays 5 menu options & an animated deer).  

Select the option second from the bottom, then the icon on the bottom-center of the Touch Screen, which looks like a rotating globe with a magnifying lens over it.  

From here, simply select the American Flag and the game will return to English. 

Remington Super Slam Hunting Alaska - I have unlocked guns, but all I can use is the gun I used at the beginning of the game.

You can switch weapons while playing.

Once in a level, if you have unlocked firearms available, all you need to do is to press "TAB" on the PC or use the the + and – buttons for the Wii version.

This cycles between the  weapons. 

Note: When you play through the first level, you should be awarded with the first additional firearm. You will then able to progress to the 2nd level.  Until you receive that weapon you will have no additional guns available.

Remington Super Slam Hunting Alaska - I can’t go past the first level. How do I unlock other levels?

To advance through the game, you need to be playing in Career Mode. Single Player > Career Mode. 

When you go back to the game to play, after shutting down, please choose: "Continue Career" 

Then you can play the unlocked levels as many times as you like in the Unlocked Levels Mode.

Remington Great American Bird Hunt - I want to use the Z Button as a trigger.

Remington Great American Bird Hunt does not have a button configuration that allows the Z Button to function as a trigger. 

We are very aware that for some people, this is causing a lot of frustration.

At the time the game was released, Nintendo did not allow a realistic gun control scheme.  Since then the rules have relaxed a bit, so our newer games still ship with the same configuration, but come with an option to change it. The games that can be changed have instructions in their respective manuals.

Our more recent games, such as Remington Super Slam Hunting Africa, Remington Super Slam Hunting North America, Remington Super Slam Hunting Alaska, Reload, and Heavy Fire: Afghanistan and Shattered Spear, we support a button configuration that allows the Z Button to function as a trigger. 

How do I change the Wii™ sensor bar position from top to bottom of screen?

The first thing we would suspect that your sensor bar is in the wrong location in relation to the Wii system settings. With the Wii, the system might be set for on top of TV but the bar is underneath, or vice versa. Here is a Nintendo page that will help you:

http://www.nintendo.com/consumer/systems/wii/en_na/ht_settings.jsp?
menu=sensor&submenu=rvl-ht-sett-adjust-sensor-sensitivity

Please follow the instructions on changing the sensor bar position.

Which Wii™ peripheral gun works with the game? Which one should I buy?

As a general rule, we do not recommend or provide support for third party peripherals, because there is no way we can track and test all the gadgets that appear in the market. 

The game was designed and tested for the Wii Remote and the Wii Zapper. 

We do not offer support for other Wii gun peripherals.

Is your game available in countries other than the US?

Many of Mastiff’s games are available outside North America. However, we do not sell them directly and we do not have a list of retailers that carry them. It is often faster for us to do an Internet search and find an online retailer to see if a title is available in another country. We often do not have release dates for other countries either.

Would an American videogame work in my country?

If you are in Canada, the answer is yes. For all others, the situation is a little complicated.  

There are three parts to consider: The hardware, the software, and the type of TV broadcasting signal. 

As a general rule, if your software is from the USA, it will work on USA and Canada game hardware, but it will not work on hardware purchased in other countries.  

A very good explanation of regional lockout is available on Wikipedia: 

http://en.wikipedia.org/wiki/Regional_lockout

I lost my users manual.

PDF versions of our manuals are available for download here:

http://mastiff-games.com/manuals/

I am new to videogames. How do I get set up?

Please start by reading the user manual that is included with your game. 

In addition to our users manual, you can read about your Wii™ here:http://www.nintendo.com/consumer/index.jsp

In addition to our users manual, you can read about your PS3™ here:https://support.us.playstation.com/

In addition to our users manual, you can read about your 3DS™ here:http://www.nintendo.com/consumer/systems/3ds/en_na/index.jsp 

In addition to our users manual, you can read about your Xbox 360 here:http://support.xbox.com/en-US/browse/xbox-360?xr=shellnav