Tunnels is a video game operating on the Meta Horizon platform. Mastiff LLC is the publisher of Tunnels. We take your privacy seriously and collect only the data required to provide services to you and to improve the products we offer.
This privacy policy applies only to your use of the Tunnels game running on the Meta Quest device family / Meta Horizon platform. Other versions of the game, and services associated with it, may have different privacy policies.
Information We Collect, How We Use it, and How We Store it
To support gameplay features and improve the game, we, or our partners listed below, collect and process certain information while you play Tunnels. The following information is collected and processed while using the game:
- Crash and performance statistics – To fix bugs and improve app performance. Stored by Meta.
- Device Information – For example, the type of device you are playing the game on. Stored by Meta.
- Gameplay Analytics – To improve playability and identify popular or unpopular features.
- Gameplay Achievements – To reward players for accomplishing in-game tasks. Stored on the local device, and by Meta.
- Meta User Id – To enable access to the Meta leaderboard system. Not stored.
- Meta User Profile – To display a user’s name and profile photo on in-game leaderboards. Not stored.
- High Scores – To display scores on leaderboards. Stored by Meta.
- Head and Hand Positions – We collect the user’s headset hand positions, relative to their play area, for gameplay purposes. Not stored.
- Voice Chat Data – Voice is encrypted and transmitted between players for multiplayer voice chat. Not stored except for brief processing to add audio effects.
- Meta Friends List – To allow players to send and receive invitations to multiplayer sessions. Not stored.
- Invitation Data – To allow players to join a multiplayer session via an invitation. Not stored.
- “Presence” Information – To allow your Meta Horizon friends to see if you are playing the game, and if you are in a multiplayer session. Not stored.
- Save Game Data – To tracks a player’s progress through the game, and to enable resumption of progress after a re-installation. Stored on the local device and by Meta’s cloud backup system.
Information We Do Not Collect
We do not automatically collect, store or share any personally identifiable information such as your name or email address. The data we collect is only associated with the device on which the game is played, and is only used in aggregate with other such anonymous data.
How We Share Your Information
How We Share Your Information
We do not share your anonymous information with third parties with the following exception(s) and as noted in the table above and summarized here:
- Gameplay, progress and “presence” information is shared with the Meta Horizon service to support leaderboards, achievements and multiplayer features.
How Long We Store Your Information
The data stored at our partners is retained as long as necessary to support the uses described above.
Data Deletion
Users can request that their anonymous data be deleted by contacting customerservice@mastiff-games.com. Note that because only a minimal amount of data is stored and it is anonymized, we may not be able to locate or delete it. A deletion request may require associating some of your personal information with your previously anonymous data so that it can be located and deleted.
Information You Voluntarily Provide
Should you contact us via email, phone or electronic messaging, for customer service or other reasons, we retain your electronic correspondence in order to provide you with better customer service in the future. You can request that we delete this correspondence by writing us at
Changes to This Policy
We may, from time to time, make updates to this privacy policy and will publish new versions at this location.
How to Contact Us
If you have questions or concerns over our handling of this information, you can contact us via email at: customerservice@mastiff-games.com